How to create an account with High North Laboratories?

• To create an account visit (highnorth.com) or click on the “Sign Up” button at the top right of this page

• All fields in the account form must be completed for an account to be approved

• New accounts will be approved within 24 hours, and then clients may begin placing orders for testing

How do I submit a sample to High North?

• Sign into your HighNorth.com account and select new Order Form

• Input all the required information into the High North portal for the samples that will be submitted for testing

• Once the order information has been entered, the Chain of Custody Form (CCF) at the bottom of the New Order page must printed and signed

• Sample should be prepared and labelled according to the order number and sample numbers in the CCF

• The samples should be safely packaged in appropriately sealed, sterile, containers that prevent breakage/leaks, contamination and loss of volatile analytes

• Once samples are labelled, they can be packaged for shipment along with the signed CCF for shipment to High North

How do I check the status of my order?

• Click “log in” on the taskbar above and enter the HighNorth.com portal

• Once logged into the portal click “Orders” to see your order status and completed order

• You may review results and download the COA for each sample from this page

How do I submit our testing specifications? ​

• We request that you submit your testing specification with every order

• Simply print off your specifications and include in your package to High North

• If no specifications are provided, we will test all samples according to our default High North Specifications

How do I change my order after I’ve placed it?

• If you need to make any change to an existing order please email client.care@HighNorth.com with the order number and company name in the subject line. Please make sure to clearly describe what changes need to be made, and our client care team will see to the changes.

How can I make changes to a Certificate of Analysis (COA)?

• To update a COA, please contact our Client Care Team (client.care@highnorth.com) who will provide a COA Change Request Form

• Send the completed COA Change Request Form to Client Care for review by our Quality Assurance (QA)

• If changes are approved, QA will amend the COA and upload a new version to the web portal

How long is the turnaround time (TAT) for results at High North​?

• Turnaround time for normal samples is five business days

• Rush samples are guaranteed within three business days

• Urgent samples are released as fast as possible and usually are delivered in one business day

• Samples that arrive after 11 am are counted on the following business day. ​

Does High North price match?​

• High North offers the most competitive pricing for GMP Cannabis testing in Canada. When considering High North's state-of-the-art facility, digital infrastructure and client portal, it is difficult to find a comparative service.​

Why is there variation in my results from the same batch?​

• Cannabis is a natural product; batch homogeneity is impossible, grinding and mixing the sample will help. Still, homogenizing Cannabis to the point where every sample has the same ratio of a powdered leaf, calyx, pistol, stem and trichome is impossible. ​

• The larger your batch, the more heterogeneous the product will be. ​

• Vapour pressure deficit, air-flow, lighting, feeding systems and plant size will contribute to batch heterogeneity. ​

What testing method is used for moisture?

• Our default method for moisture determination is Loss on Drying

• Clients can also request Water Activity test if required

What are High North’s hours of Operation?

• Monday to Friday - 8am to 8pm

• Saturday to Sunday - 9am to 5pm

• Weekends are not considered “business days”